Customer Reference Program Specialist

📋 Description

• Manage day-to-day advocacy and reference programs end-to-end.
• Execute advocacy initiatives to boost customer participation.
• Build and maintain a dynamic pool of referenceable customers.
• Own ReferenceEdge tool, references, and stories.
• Align with Sales, CS, and Product Marketing on goals.
• Track engagement metrics and optimize processes.

🎯 Requirements

• 3–5+ years in customer marketing, advocacy, or related roles.
• Proven success in managing advocacy or reference programs.
• Excellent project management and communication skills.
• Experience handling references, case studies, testimonials, or activations.
• Strong storytelling and customer content development skills.
• Knowledge of Salesforce, Monday.com, or ReferenceEdge a plus.

🎁 Benefits

• Opportunity to influence a global advocacy program.
• Collaborative, diverse team culture.
• Growth and development opportunities.
• Travel opportunities.