Customer Programs Support Associate

📋 Description

• Provide email support for program applicants and participants
• Provide a 2nd and 3rd line of support to utility program staff and partner company customer support teams
• Manage a trouble ticket queue to track issues from initial report to resolution
• Work with internal teams to identify systemic issues and suggest improvements to products and processes
• Provide weekly and monthly reporting on all program support activity as needed
• Other duties as assigned

🎯 Requirements

• Experience in a customer support and/or process management role
• Excellent attention to detail
• Proven track record of managing multiple tasks simultaneously
• An outgoing and friendly personality suitable for representing EnergyHub to end users, partner companies, and utility program staff
• Fantastic written and verbal communication skills
• Experience reporting software bugs and support ticket management is a big plus

🎁 Benefits

• 100% paid medical for employees
• 401(k) with employer match
• Casual environment and flexible schedule
• Free Citi Bike membership
• Gym subsidy
• Paid parental leave