Customer Programs Manager, Customer Advisory Boards

📋 Description

• Build Customer Programs function; define strategy; hire team; align with PMM, ABM, Events, Sales.
• Serve as single accountable owner to the CCO and Sales for CABs and executive engagement.
• Govern the audience of named executives across lighthouse accounts.
• Design and run end-to-end high-touch programs: CABs, EBCs, early access, references.
• Be the voice of strategic customers to Product, GTM, and leadership; align priorities.
• Coordinate asks across the company to ensure intentional engagements.

🎯 Requirements

• 10+ years in B2B enterprise marketing or executive programs; 4+ years leading a team.
• Built or scaled executive customer programs (CABs/EBCs) at a high-growth enterprise tech company.
• Trusted marketing partner to CRO/CCO and enterprise Sales; represent customer programs.
• Executive presence with Fortune 500 C-suite; recruited, hosted CAB relationships.
• Audience-first design: named-account lists, with tailored format and cadence.
• Strong cross-functional ops; align with PMM, Events, Solutions; maintain clarity.
• Owns metrics: coverage, engagement, and pipeline influence.
• Clear written/verbal communication; brief executives in bullets and memos.
• Genuine interest in AI and helping large enterprises adopt responsibly.
• Bachelor’s degree or equivalent.

🎁 Benefits

• Competitive compensation and benefits package.
• Optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours.
• Office space for collaboration.