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reporting excel freshdesk fleetmanagement debtcollection📋 Description
- Monitor customer accounts and keep collections within limits.
- Assist outreach with call lists and repayment schedules.
- Explain timely repayments and consequences of non-payment.
- Track issues affecting repayments; gather docs and escalate.
- Maintain records in M-KOPA-net and Freshdesk.
- Support fleet driver monitoring to meet performance targets.
🎯 Requirements
- Proven experience in collections, fleet management, or customer performance.
- Strong communication; empathetic handling of difficult customers.
- Ability to manage field operations with local authorities.
- Proficiency with data tracking systems and reporting tools (Excel, Freshdesk).
- High attention to detail; multitask in fast-paced environment.
- Willingness to travel and work flexible hours.
🎁 Benefits
- Diverse development programs and on-the-job training.
- Coaching partnerships and career growth.
- Family-friendly policies and flexible working.
- Inclusive, equal opportunity employer culture.
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