Cross-border Tech Integration: Lead onboarding for API integrations, ERP connections, and configurations.
Partner Onboarding: Lead launches; ensure labeling and customs docs.
Technical Support: First line for issues; resolve data transmission errors and bugs.
Operational Monitoring: Track shipping performance from Order to Delivery.
Client Advocacy: Gather partner feedback; work with Product and Engineering to improve.
Training & Documentation: Create and maintain technical guides and FAQs for partners.

🎯 Requirements

Education: Bachelor's in Supply Chain, Information Systems, or Business Admin.
Experience: 3+ years in CS, Tech Support, or Ops in e-commerce/SaaS/logistics.
Technical Skills: API integrations, EDI, ERP (NetSuite, SAP); Excel/SQL.
Industry Knowledge: Intl shipping, customs, last-mile networks.
Communication: English and Mandarin; explain tech to non-tech.
Mindset: Customer-first attitude in fast-paced startup.

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