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customer service excel delivery operations refunds📋 Description
- Provide top-tier service to teams; resolve queries across channels.
- Take ownership of case resolution per process and guidelines.
- Manage demanding issues with professionalism and emotional intelligence.
- Advocate your team's needs; identify and boost localization initiatives.
- Manage your own development and support others to maximize team potential.
- Actively contribute to a great work environment and align with Farfetch values.
🎯 Requirements
- Customer-oriented mindset.
- Problems as growth opportunities.
- Capable of working under pressure and meeting deadlines.
- Fluency in English is mandatory; second language is a plus.
- Knowledgeable of Excel; can maintain complex spreadsheets.
- Knowledgeable of retail and finance concepts; a plus.
🎁 Benefits
- Health insurance for family; flexible work environment and well-being tools.
- Extra days off, sabbatical program, and days to give back to the community.
- Training opportunities and free Udemy access.
- Flexible benefits program.
- Farfetch equity plan.
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