Customer Operations Systems Manager

Added
38 minutes ago
Type
Full time
Salary
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Related skills

salesforce sql tableau power bi html/css

πŸ“‹ Description

  • Own config, optimization, and mgmt of Gainsight CS, PX, and Pendo
  • Collaborate cross-functionally with CS, CX, Product, Marketing, RevOps, IT
  • Translate engagement strategies into workflows, dashboards, and automations
  • Ensure systems are leveraged to support goals and drive efficiency
  • Identify opportunities to improve adoption and integration across ops ecosystem

🎯 Requirements

  • Bachelor's degree or equivalent experience
  • Hands-on admin of Gainsight CS and Gainsight PX and/or Pendo
  • Strong analytics; build reports, dashboards, and automations
  • Familiar with CRM systems (Salesforce) and data integration
  • Excellent communication and stakeholder collaboration; travel up to 10%
  • Preferred: Gainsight Admin Certification; BI tools, SQL, HTML/CSS

🎁 Benefits

  • Base salary: $110,000-$125,000 (excludes variable compensation)
  • Health plans, paid time off, company holidays
  • 401K retirement program with company match
  • Equal opportunity employer
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