Deliver timely, professional support across phone and digital channels.
Resolve issues related to orders, shipping, returns, and fulfillment.
Process RMAs and coordinate with customers, carriers, and teams.
Partner with warehouse/fulfillment to resolve shipping and order issues.
Process manual orders accurately and coordinate fulfillment.
Manage customer inquiries across digital platforms; route escalations as needed.

🎯 Requirements

2+ years in a customer-facing, ecommerce, or ops role.
Strong communication across phone and digital channels.
Sound judgment, empathy, and problem-solving abilities.
Attention to detail in order management, returns, and ops.
Ability to manage multiple priorities and stay organized.
Bachelor’s degree or equivalent practical experience preferred.

🎁 Benefits

401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support

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