Related skills
crm billing salesforce confluence zendesk📋 Description
- Resolve account/order/finance queries from the sales teams
- Execute high-volume internal account operations
- Process subscription orders and activate customer accounts
- Manage invoices and failed payment collections
- Process unmanaged renewals
- Champion customer voice to drive service improvements
🎯 Requirements
- 2+ years in a B2B SaaS support/ops role; Salesforce/SAP/Zendesk a plus
- Experience with subscription orders, account setup, and back-office workflows
- Excellent written and verbal communication; ability to write SOPs/docs
- Strong organization, multitasking, and deadline-driven work style
- Remote/global team experience; cross-functional collaboration
- Bachelor's degree in business, data science/analytics, econ, CS, eng, stats, or math
🎁 Benefits
- Caring and performance-oriented culture
- Great Place to Work 2024 recognition
- Competitive rewards
- Career development opportunities
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