Related skills
logistics problem solving empathy automotive ev📋 Description
- Deliver 5 Star Phone Support: be the friendly, professional voice for drivers.
- Own the Driver Journey: Manage end-to-end process from order to delivery.
- Champion Brand Reputation: Delight drivers, aim for top-tier feedback.
- Creative Problem Solving: Find fair solutions to delays and changes.
- Operational Resilience: Maintain high standards and a positive attitude during busy periods.
🎯 Requirements
- Excellent Phone Manner: natural communicator; build rapport quickly; stay calm.
- A Passion for Service: enjoy helping people and deliver a memorable experience.
- Resilience and Grit: thrive in a fast-paced scale-up; turn challenges into trust.
- Attention to Detail: eye for small things; ensure no detail is missed.
- A Team Player Mindset: work in a close-knit team; share feedback.
- Knowledge of Cars/EVs (Preferable): automotive interest is an advantage.
🎁 Benefits
- Access to Octopus Employee Benefits.
- Dog-friendly offices; bring your furry friend.
- Hybrid role: 2 days in office per week.
- Autonomy and supportive culture.
- Award-winning culture; top places to work.
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