Related skills
data analysis salesforce intercom ai zendesk📋 Description
- Own end-to-end customer support operations; escalate as needed.
- Manage account provisioning and lifecycle; renewals alignment.
- Technical first responder; investigate via API and platform.
- Analyze support trends; lead bi-weekly cross-team sync.
- Own the Help Center; write high-quality technical docs.
- AI-driven scale; automate workflows to boost value.
🎯 Requirements
- 2-3 years in a technical customer-facing role.
- Strong English (written and spoken) communications.
- Excellent presentation skills for remote/on-site training.
- Ticketing system proficiency: Zendesk, Salesforce, Intercom, or Freshdesk.
- Analytical skills to turn data into action.
- Technical aptitude: APIs, troubleshooting, and data reporting.
🎁 Benefits
- Flexible hours and unlimited vacation days.
- Comprehensive health benefits.
- Relocation assistance may be offered.
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