Customer Operations Senior Specialist

Added
25 days ago
Type
Full time
Salary
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Related skills

reporting data analysis sql google sheets process improvement

πŸ“‹ Description

  • Own daily system ops: shift quality reviews, readiness, fill rate
  • Execute against targets: hit P&L targets with cross-team accountability
  • Ensure worker success: reduce poor-quality shifts via data and outreach
  • Build customer content: weekly reports and memos for customers
  • Action customer & worker feedback: intake and incorporation into systems
  • Coordinate new market launches with customers

🎯 Requirements

  • 1-2+ years in analytical role
  • Excel and Google Sheets proficiency
  • Knowledge of SQL or willingness to learn
  • Analytical thinker blending data with insights
  • Highly organized with systems thinking
  • Clear writer and communicator

🎁 Benefits

  • Equity
  • Healthcare coverage for employees
  • 401(k) match program
  • Parental and family leave policies
  • Pre-tax commuter benefits
  • Collaborative office at 1 World Trade, Manhattan
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