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customer support partnerships french english aml📋 Description
- Support French and English customers via email, phone, and online meetings.
- Advise merchants on GoCardless product best practices.
- Escalate issues to Engineering, Privacy, Security for solutions.
- Provide ad-hoc translations and internal ops support for colleagues.
- Review and create GoCardless Partner accounts for businesses.
- Take part in incident resolution and communications to impacted customers.
🎯 Requirements
- Fluency in English and French (verbal and written).
- Some prior customer support experience.
- Calm under pressure with strong attention to detail.
- Comfortable working with internal stakeholders and compliance requirements.
- Willing to work in a hybrid role with 3 in-office days.
- Understanding of AML is a plus.
🎁 Benefits
- Wellbeing: medical cover to stay healthy.
- Hybrid Working: flexible in-office days.
- Equity: equity for permanent employees.
- Parental leave: tailored leave to support life.
- Time off: annual leave plus volunteer and wellness days.
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