Customer Operations Representative (6m FTC)

📋 Description

• Be first point of contact for customers via phone, email, and chat.
• Manage workloads, prioritise urgent requests, ensure timely responses.
• Identify bottlenecks and address them to maintain smooth workflow.
• Meet or exceed daily/weekly workload targets and response times.
• Take ownership of assigned tasks with goals, timelines and deliverables.
• Deliver high-quality customer support with professionalism.

🎯 Requirements

• Experience in busy phone-based environment with outbound calls and emails.
• Proactive, self-starter mindset; seeks answers to complex questions.
• Positive, upbeat attitude and willingness to WOW users.
• Excellent spoken and written English.
• Strong teamwork and collaboration across departments.

🎁 Benefits

• Hybrid working: 3 days per week in Porto office.
• Competitive salary; share options; private healthcare.
• Meal allowance 8.32€ per working day.
• Monthly coaching with Spill; mental wellbeing partner.
• Enhanced holiday package; 28 days annual leave plus milestones.
• Work from abroad for a month option.