Customer Operations Officer - eMobility

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

ms office excel data entry dashboards reporting tools

πŸ“‹ Description

  • Coordinating class enrollment, learner attendance tracking, and the issuance of introduction letters in partnership with driving schools and the customer experience team
  • Managing the issuance and maturation tracking of Provisional Driving Licenses (PDLs) and Interim Driving Licenses (IDLs) to ensure regulatory compliance
  • Following up with NTSA to ensure timely processing and delivery of Smart Driving Licenses
  • Serving as the primary operational contact for driving school partners through consistent daily and weekly communication
  • Tracking rider enrollment metrics and coordinating with the retail team to ensure timely issuance of driving school packages
  • Monitoring customer conversion timelines and proactively addressing progression bottlenecks in collaboration with partners

This is an on-site role based in Nairobi, Kenya, with occasional field visits. You will be reporting to the Team Lead.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest β€” finding, filtering, and applying while you focus on what matters.

Related Operations Jobs

See more Operations jobs β†’