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jira ai ai tools automation📋 Description
- Front line of support for Bastion's partners; respond to escalations daily.
- Triages technical issues and partner escalations with Eng, Product, FinOps, Compliance.
- Build processes, knowledge base and tooling to scale support.
- Own escalation workflows; define scope and improve efficiency.
- Design and implement AI-powered tools for automated triage.
- Cross-functional collaboration with Eng, Product, and Compliance.
🎯 Requirements
- Experience with automation workflows and AI tooling.
- Strong cross-functional collaboration with engineering, product, and compliance.
- Experience building knowledge bases and ticketing systems.
- Familiar with AI-assisted triage; Claude Code a plus.
- Willing to work in New York City with a hybrid schedule.
- Good judgment on when to automate vs. involve humans.
🎁 Benefits
- Hybrid role based in NYC with flexible schedule.
- Equity offered in addition to salary.
- Opportunity to shape AI-driven support at scale.
- Collaborative, cross-functional environment.
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