Customer Operations Lead

Added
14 days ago
Type
Full time
Salary
Salary not provided

Related skills

data analysis scripting ai automation no-code tools

πŸ“‹ Description

  • Own day-to-day car finance operations from customer queries to dealer/broker interactions.
  • Lead underwriting and collections workflows; apply clear credit rules to manage risk.
  • Build automation and AI into workflows; collaborate with engineering and product teams.
  • Develop strong relations with introducers (dealers/brokers) to move applications quickly.
  • Identify operational pain points; feed insights to product/engineering/credit teams.
  • Take ownership of outcomes; support weekend/out-of-hours as needed.

🎯 Requirements

  • Operational or customer-facing experience in fintech/financial services.
  • Strong analytical skills; comfortable using data to decide.
  • Experience with no-code tools, scripting, or automation/AI.
  • Clear communicator; manage relationships with external partners and sensitive customers.

🎁 Benefits

  • Flexible working; three days in our London office with own hours.
  • Competitive bonus scheme for high performance.
  • Flexible benefits budget: Β£50/month on a Ben Mastercard.
  • Mental wellbeing support via Oliva.
  • Learning budgets for books/training; 2 days per year.
  • Private health care and medical cash plan.
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