Related skills
payments customer support process improvement cross-functional collaboration financial crime📋 Description
- Use a full set of tools to investigate and timeline disputes.
- Investigate, analyze, and resolve customer disputes empathetically.
- Make fair decisions based on high-quality investigations and policies.
- Provide support via in-app chat and email with clear communication.
- Distill complex findings into simple, actionable summaries.
- Understand US banking regulations to ensure compliant decisions.
🎯 Requirements
- Experience in Card Payment Disputes investigations.
- Strong customer service skills and empathy.
- Knowledge of US banking regulations.
- Ability to troubleshoot tough problems and build processes.
- Comfort with in-app chat, email, and occasional phone support.
- Willingness to work EST or PST hours and rotational shifts.
🎁 Benefits
- Health, dental and vision insurance.
- Stock options.
- 401k with 4% employer match.
- 32 days vacation per year.
- Maternity / Paternity leave.
- Generous benefits package.
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