Related skills
billing data analysis customer success logistics audit📋 Description
- Oversee day-to-day audit processes for clients
- Identify changes to internal apps to enable automation of audits
- Collaborate with Customer Success, Engineering and Product for audit feedback
- Analyze freight cost data; identify discrepancies and address issues with carriers
- Support customers through disputes, claims, and billing exceptions
- Anticipate client needs and respond quickly
- Partner with Customer Success Managers to ensure client satisfaction
🎯 Requirements
- Entry level with desire to learn new skills
- Experience in operations, customer service, or account management (logistics/transportation a plus)
- Ability to collect data, analyze results, and draw valid conclusions
- Passion for technology and data
- Obsessive attention to detail
- Proven problem solving results
- Excellent written and spoken communication skills
🎁 Benefits
- Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
- 401k plan
- Unlimited PTO
- Generous professional development budget to feed your curiosity
- Physical and Mental fitness subsidies for yoga, meditation, gym, or ski membership
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