Related skills
communication customer service project management relational databases ms excel📋 Description
- Triage Salesforce requests and distribute cases to team members.
- Refresh client Marketpay site: update job matches.
- Coordinate annual survey participation with team.
- Verify client survey data purchases and uploads.
- Maintain professional, timely client communications.
- Collaborate with other teams on client site maintenance.
🎯 Requirements
- Bachelor’s degree with 1-3 years in Software Customer Support, Customer Success or data management.
- Ability to prioritize and manage multiple projects to meet deadlines.
- Ability to work autonomously with strong analytical and time-management skills.
- Protect confidentiality of client and 3rd party data.
- Experience with compensation/survey management software.
- Experience with PC/Web apps, Excel and relational databases.
🎁 Benefits
- Hybrid Payscale Manila model with flexible in-office collaboration.
- Learning culture with All Hands meetings and leadership AMAs.
- Continued learning and development opportunities.
- Employee Resource Groups and company volunteer hours.
- Holidays, paid leave, HMO coverage, and fixed schedule.
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