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crm slack customer support fintech escalations📋 Description
- Provide timely, high-quality support across channels (email, Slack).
- Investigate issues, identify root causes, resolve problems.
- Meet KPIs including CSAT, QA scores, and productivity.
- Document customer interactions in support tools and CRM.
- Collaborate with internal teams to resolve escalations.
- Identify recurring issues and suggest workflow improvements.
🎯 Requirements
- 1+ years in Customer Support, Success, or Operations in tech.
- Experience in FinTech, Crypto, Web3, or consumer tech preferred.
- Strong written communication to explain complex issues.
- Highly organized, detail-oriented; manage multiple cases.
- Comfortable learning new tools quickly in a fast-paced environment.
🎁 Benefits
- Equity package and stock options
- Hybrid remote schedule
- Private healthcare benefits
- Annual training budget
- Home office setup allowance
- Remote working stipend
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