Customer Operation Launch Manager

Added
less than a minute ago
Type
Full time
Salary
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Related skills

saas project management cross-functional leadership pmp ehr

📋 Description

  • Lead launch of new products with cross-functional teams.
  • Define implementation and support strategies for launches.
  • Create and manage a scalable launch plan with cross-functional teams.
  • Identify outcomes and metrics; monitor results vs goals.
  • Prioritize projects, resources, and budget for readiness.
  • Drive continuous improvement in launch processes and time-to-value.

🎯 Requirements

  • Experience in program/project/product management in a SaaS company.
  • Bachelor’s degree in Health Care, Business, Management, or 5+ years PM/EHR experience.
  • Experience working closely with Professional Services or Customer Support.
  • Exceptional presentation, oral and written communication skills.
  • Strong critical thinking, problem solving, organizational, and decision-making skills.
  • Ability to plan complex projects, managing all tasks required to meet business needs within budget and deadlines.
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