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customer support networking voip mobile app software installation📋 Description
- Be the technical help for Onboarding and our customers.
- Install Syncing Software, Client Software, and Mobile App.
- Troubleshoot software installation and general software use issues.
- Set up call flow and phone customizations.
- Train customers on phone usage and test call flow.
- Troubleshoot phone installation and network quality issues.
🎯 Requirements
- Patience and cool under pressure
- Excellent interpersonal and customer service skills
- Basic hardware knowledge and troubleshooting experience
- Strong multitasking, analytical, and problem-solving abilities
- Adaptability to a fast-paced, growing environment; ownership mindset
- Any CompTIA certifications or equivalent experience
🎁 Benefits
- Hybrid schedule: in-office Mon-Wed, remote Thu-Fri
- Collaborative onboarding team environment
- Access to AI-assisted tools to streamline work
- Weave is an equal opportunity employer with an inclusive workplace
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