Lead cross-border technical onboarding for new clients, API integrations, ERP connections
Coordinate labeling, customs documentation, and operational workflows
Manage projects and build strong partner relationships
Ensure client systems communicate with Quince logistics network
Support customers with technical issues and escalations
Collaborate with Product and Engineering to optimize onboarding

🎯 Requirements

3+ years in Customer Success, Technical Support, or Operations
Strong API integrations, EDI, and ERP experience (NetSuite, SAP)
Proficiency in Excel and SQL for data analysis
Excellent English and Mandarin communication
Bachelor’s degree in relevant field
Ability to manage multiple client launches and projects

🎁 Benefits

Pay transparency with ranges disclosed
Bonus and equity may be provided for eligible roles
Equal opportunity employer; flexible accommodations as needed
Supportive, fast-growing startup environment

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