Related skills
crm account management customer success salesforce saas📋 Description
- Become a Muck Rack product expert
- Establish strong relationships with new customer stakeholders
- Conduct 5-6 daily customer calls with account walkthroughs
- Ensure customers complete technical setup efficiently and on time
- Use feedback to continuously improve onboarding
- Understand customers' business and objectives
🎯 Requirements
- 2+ years SaaS onboarding, customer success, PM, or coaching experience
- Ability to manage scope and timelines across multiple projects
- Proficiency with Boolean search (AND, OR, NOT) and operators
- Able to explain technical concepts clearly
- Comfort with CRM tools; Salesforce preferred
- Adapt quickly to new software and changing requirements
- Passion for helping customers and delivering excellent service
- Data-driven decision making using metrics and feedback
- Strong written and verbal communication; build relationships quickly
🎁 Benefits
- Fully distributed remote team
- Home office stipend and internet reimbursement
- Team bonding events, virtual and in-person
- 401(k) with employer contributions
- Equity opportunities
- Generous PTO and holidays
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