Customer Onboarding Specialist

Added
13 minutes ago
Type
Full time
Salary
Salary not provided

Related skills

hubspot implementation manychat saas onboarding consultative

πŸ“‹ Description

  • Own a defined Book of Business of new customers as their primary advisor.
  • Lead consultative discovery sessions to map goals to onboarding milestones.
  • Design and execute scoped implementations, migrations, and integrations.
  • Use AI-forward tools to prepare for consults and summarize decisions.
  • Proactively manage portfolio health, signaling risks and opportunities.
  • Advocate for LATAM customer voice to improve playbooks and UX.

🎯 Requirements

  • 2+ years in SaaS onboarding, implementation, or consultative roles.
  • Native Spanish (written and spoken) required.
  • Native or Fluent Portuguese and English is a significant advantage.
  • Experience with Marketing or Sales Automation platforms (ActiveCampaign preferred).
  • Familiarity with WhatsApp and Meta ecosystem (Wati, Blip, Manychat).
  • AI-forward mindset and comfort using AI tools to streamline workflows.

🎁 Benefits

  • Comprehensive health & dental benefits for you and dependents.
  • Telehealth access and Calm subscription.
  • LinkedIn Learning and professional development.
  • Generous paid time off.
  • Home office stipend and sabbatical after five years.
  • Collaborative culture and opportunities for growth.
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