Make switching to us easy; help customers pick the best tariffs.
Guide customers through first steps to adopt Low Carbon Tech, incl Heat Pumps and Solar.
Answer EV charger installation questions and hand over to teams.
Own queries end-to-end, from supplier switch to EV install.
Deliver warm, genuine service and go the extra mile.
Think on your feet; avoid robotic responses; stay curious and learn.

🎯 Requirements

Passionate about delivering great customer service.
Adaptable and able to handle change.
Curious and growth-minded; open to new challenges.
Clear communication, attention to detail, and listening.
Experience in fast-paced customer service or ops helps, but attitude matters.
Genuine care for the planet; aligned with our climate mission.

🎁 Benefits

Unique culture with autonomy and shared ownership.
Award-winning culture with strong focus on people.
Access to Octopus Employee Benefits hub.
Friday team dinners and celebrations.

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