Customer Onboarding Specialist

Added
6 days ago
Type
Full time
Salary
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Related skills

customer service jira onboarding asana zendesk

πŸ“‹ Description

  • Welcome clients post-sale and curate onboarding to boost retention.
  • Teach clients how to use Subsplash tools and services.
  • Guide clients to realize value through onboarding.
  • Provide tailored paid-implementation services: consulting and design.
  • Communicate via tickets, phone, and screen sharing to resolve issues.
  • Ensure client apps pass internal review within six weeks.

🎯 Requirements

  • 2 years of customer service experience.
  • Experience with Zendesk, JIRA, Asana, Google Apps.
  • Strong written and verbal communication.
  • Ability to troubleshoot complex issues.
  • Customer-focused with teaching mindset.
  • Remote-friendly and collaborative.

🎁 Benefits

  • Generous Paid Time Off.
  • Medical, Dental, Vision Coverage.
  • 401k Matching.
  • Professional Development.
  • Top of the Line Equipment.
  • Parental Leave.
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