Related skills
customer service jira onboarding asana zendeskπ Description
- Welcome clients post-sale and curate onboarding to boost retention.
- Teach clients how to use Subsplash tools and services.
- Guide clients to realize value through onboarding.
- Provide tailored paid-implementation services: consulting and design.
- Communicate via tickets, phone, and screen sharing to resolve issues.
- Ensure client apps pass internal review within six weeks.
π― Requirements
- 2 years of customer service experience.
- Experience with Zendesk, JIRA, Asana, Google Apps.
- Strong written and verbal communication.
- Ability to troubleshoot complex issues.
- Customer-focused with teaching mindset.
- Remote-friendly and collaborative.
π Benefits
- Generous Paid Time Off.
- Medical, Dental, Vision Coverage.
- 401k Matching.
- Professional Development.
- Top of the Line Equipment.
- Parental Leave.
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