Related skills
analytics customer success saas project management onboarding📋 Description
- Guide Enterprise Plan customers through onboarding and define success
- Run tailored onboarding sessions focusing on education and setup
- Collaborate with Account Execs and CS Managers for smooth handoff
- Track onboarding progress, usage data, and engagement signals
- Document and scale onboarding for repeatability and efficiency
- Advocate for the customer voice with Product and Support teams
🎯 Requirements
- Experience in a customer-facing SaaS role (onboarding/CS/implementation)
- Background in research (user/market/behavioral science or analytics) valued
- Strong communication and project management; organized and proactive
- Ability to explain technical concepts clearly to diverse audiences
- Comfortable using data and tools to track customer behavior
- Collaborative mindset; cross-functional team player
🎁 Benefits
- Base salary range: $60,000 – $80,000 USD
- 5-10% annual bonus based on level and performance
- Total compensation tailored to location, experience, and skillset
- Salary transparency and market-aligned pay
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!