Customer Onboarding Specialist

📋 Description

• Manage onboarding projects for diverse customers worldwide.
• Assess goals and align onboarding with customer needs.
• Track tasks, milestones, and coordinate with internal teams.
• Train customers, configure Fleetio accounts, and import data.
• Roll out product to users and measure outcomes.
• Deliver a best-in-class onboarding experience.

🎯 Requirements

• At least 3 years in a customer-facing SaaS role (CS/Support with training/implementation)
• Experience with Gainsight, Salesforce, and Slack
• Strong Excel skills; comfortable manipulating/importing data
• Impeccable written and verbal communication; able to build trust
• Meticulous, precise, with good time management
• Self-starter, team player; able to work autonomously

🎁 Benefits

• Health/dental coverage for employee (100%), 50% for family
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks (year two increases)
• 12 company holidays + 2 floating holidays