Related skills
crm hubspot customer success saas onboarding📋 Description
- Primary contact for customer support; respond to tickets timely and accurately
- Proactively engage new customers to drive onboarding momentum
- Schedule onboarding sessions with Technical Account Managers
- Deliver product trainings to help customers use features
- Triage customer issues and escalate technical questions to internal teams
- Maintain records of customer interactions in CRM and support systems
🎯 Requirements
- 1–2 years in a customer-facing SaaS role (support, onboarding, SDR/BDR)
- Comfortable leading customer calls, trainings, or walkthroughs
- Experience with CRM or support tools such as HubSpot
- Strong written and verbal communication
- Highly organized with strong attention to detail
- Customer-first mindset and ability to manage multiple priorities
🎁 Benefits
- Meaningful equity
- Comprehensive benefits package
- Hybrid work: Austin office with remote days
- Growth-minded culture and learning opportunities
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