Customer Onboarding Manager

📋 Description

• Drive 100% activation within the first four weeks of every account.
• Design and build a scalable AI-augmented onboarding program.
• Own the handoff from Sales for a seamless CS handoff and expansion.
• Run high-velocity onboarding projects across 10–100 seat accounts.

🎯 Requirements

• 3–5 years in onboarding/implementation/CS at a high-growth SaaS.
• You build AI into your workflow as a multiplier.
• You sweat the details to prevent issues before they surface.
• You move with urgency to reduce churn and accelerate activation.
• Stack: HubSpot, Gong, Incident.io, and AI tooling.

🎁 Benefits

• Autonomy with ownership and decision rights.
• Velocity: fast-tracked to senior responsibilities.
• Scale: join a high-growth rocket ship at the foundational stage.
• Small, focused team culture.
• Impact on $100M ARR by 2026.
• Hybrid NYC work arrangement.