Customer Marketing Manager, SMB

📋 Description

• Identify high-potential SMB customers and evidence of AI value.
• Develop stories, quotes, proof points, and assets for channels.
• Create repeatable processes to source, tag, and refresh proof.
• Lead an SMB advocate community storytelling program across channels.
• Coordinate with Product Marketing, Content, Legal, Events, SMB GTM.
• Track proof performance by audience, channel, asset format.

🎯 Requirements

• 7+ years in customer, lifecycle, content, product, or SMB marketing.
• Experience marketing to SMB audiences; translate outcomes into proof.
• Ability to manage high volume without sacrificing quality.
• Strong writer/editor; package proof clearly.
• Excellent campaign execution and cross-functional PM skills.
• Comfortable using data and audience insights to prioritize proof.
• Based in San Francisco, CA.

🎁 Benefits

• Equity grants as part of comp.
• Hybrid work model in San Francisco.
• Collaborative, mission-driven culture.
• Equal opportunity employer with accommodations.