Customer Marketing Manager

📋 Description

• Own customer advocacy programs: references, case studies, testimonials, stories.
• Partner with Sales on expansions to new departments with proof points.
• Own the customer proof repository: centralized, searchable library.
• Support advisory councils and community programs: logistics and insights.
• Coordinate cross-functional advocacy deployment with Care Transformation, Product, Sales.
• Ensure narratives align with Ambience's positioning on care transformation and AI.

🎯 Requirements

• 4-7+ years in customer marketing/advocacy or adjacent role in B2B SaaS.
• Experience building or scaling advocacy programs: references, case studies, speaker programs.
• Exceptional storytelling and writing; translate clinical outcomes into narratives.
• Strong cross-functional collaboration across Sales, Product, CS/CT, and Marketing.
• Highly organized with program and project management instincts; manage multiple workstreams.
• Customer-facing polish; comfortable with healthcare executives, clinicians, and operational leaders.

🎁 Benefits

• Comprehensive medical, dental, and vision coverage for you and dependents.
• 401(k) with company match up to 3% of base salary.
• Remote-friendly culture with SF HQ and equipment provisioning.
• Parental leave to support your family needs.
• Annual company-wide off-sites and team events with travel and meals covered.
• Flexible time off with no annual cap and a holiday shutdown.