Customer Marketing and Advocacy Manager

Added
1 minute ago
Type
Full time
Salary
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Related skills

content marketing b2b saas ai case studies marketing partnerships

πŸ“‹ Description

  • Based in San Francisco with an office-centric hybrid schedule.
  • Manage global CABs for AMER/EMEA and a global product council.
  • Develop recruitment, manage membership, and design session content.
  • Partner with Marketing, Sales, and Customer Success to identify strategic customers.
  • Translate successes into multi-format engagements (case studies, films, events, media) and drive content adoption.
  • Act as liaison between customers and marketing; source the right customers for engagements.

🎯 Requirements

  • 10+ years in Marketing or PR; at least 5 years in customer-facing roles.
  • Experience coordinating Customer Advisory Boards (CABs); B2B SaaS preferred.
  • Strong cross-functional collaborator with Sales, Success, and Product.
  • Commitment to exceptional customer experiences in marketing engagements.
  • Experience integrating AI into marketing workflows.
  • Travel flexibility to attend customer events and marketing activities.

🎁 Benefits

  • Mental health, wellness & fitness benefits
  • Career coaching & support
  • Inclusive family building benefits
  • Long-term savings or retirement plans
  • In-office culinary options to cater to dietary preferences
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