Customer Marketing & Advocacy Specialist

📋 Description

• Manage day-to-day advocacy/reference program and requests across channels.
• Execute and optimize advocacy initiatives to boost participation and engagement.
• Build and maintain a pool of referenceable customers for sales/marketing.
• Own ReferenceEdge to streamline advocacy, references, and stories.
• Coordinate cross-functionally with Sales, CS, and Product Marketing for alignment.
• Create customer stories, case studies, testimonials, and activations.

🎯 Requirements

• 3–5+ years in customer marketing, advocacy, or related roles.
• Proven success managing customer advocacy or reference programs.
• Excellent project management and communication skills.
• Experience managing references, case studies, testimonials, or activations.
• Strong storytelling and customer content development skills.
• Experience with Salesforce and Monday.com; ReferenceEdge a plus.
• Able to travel.

🎁 Benefits

• Collaborative, diverse team with growth opportunities.
• Opportunity to work with global customers and high-impact projects.
• Commitment to equal opportunity and accommodations.