Customer Marketing & Advocacy Specialist

📋 Description

• Manage day-to-day advocacy and reference programs.
• Execute initiatives to boost customer participation and engagement.
• Build and maintain a pool of referenceable customers for sales/marketing.
• Own ReferenceEdge; manage references, proofs, and stories.
• Track engagement metrics and optimize tools with Sales/CS.
• Activate customers for online reviews across platforms.

🎯 Requirements

• 3–5+ years in customer marketing, advocacy, or related roles.
• Proven success in managing advocacy or reference programs.
• Excellent project management and communication skills.
• Experience managing references, case studies, or testimonials.
• Strong storytelling and customer content development skills.
• Ability to work cross-functionally with internal teams.

🎁 Benefits

• Collaborative, diverse team and innovative culture.
• Global impact with customers worldwide.
• Remote-friendly role with Canada remote options.
• Growth opportunities leading advocacy programs.