Related skills
looker google sheets intercom notion ai📋 Description
- Improve customer interactions; ensure accuracy and a human touch.
- Manage Help Centre to provide clear, up-to-date information.
- Produce reports to track performance and identify improvements.
- Influence Product Engineering on Intercom-CRM integration.
- Own CSAT across AI tool and Customer Love; monitor & improve.
- Run QA reviews to ensure consistency, warmth and feedback sharing.
🎯 Requirements
- Experience with Intercom, Zendesk, Dixa (AI features) is a plus
- AI literacy: fundamentals and practical AI tool use
- Love numbers: build formulas, forecasts, analyze data
- Improve systems: simplify workflows, scalable processes
- Proficient with Notion and Google Sheets; Looker knowledge
- Curious mind: ask why, root-cause analysis, attentive to details
🎁 Benefits
- Equity option package
- 25 days holiday plus bank holidays, 5 paws days and a service day
- £500 personal learning & development budget
- Butternut Box / Marro employee discount
- Subsidised Private Medical Insurance with Vitality
- Flexible working with hybrid remote working
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