Customer Love Team Member (Nordics)

📋 Description

• You are the face and voice of Butternut Box for our customers.
• You surprise dogs & owners with small gestures to brighten their day.
• You support customers via phone, email, live chat, and social media.
• You handle a wide range of questions, issues, and feedback.
• You share customer insights with the team to improve our service.
• You contribute to our warm, open, and fun Butternut culture.

🎯 Requirements

• Fluent in Swedish, Danish (nice to have) and English.
• Customer-centric and energized by helping people.
• Independent but a team player.
• Great eye for detail and multitask effectively.
• Based in London area with valid UK Right to Work.
• Dog-loving.

🎁 Benefits

• 25 days holiday (plus 8 bank holidays), 5 paws days and an additional day every year of service
• £500 personal learning & development budget
• Butternut Box employee discount
• Subsidised Private Medical Insurance with Vitality
• Enhanced parental leave: 52 weeks maternity, 26 weeks paid, 6 weeks paid paternity/secondary.
• Cycle to work scheme