Customer Lifecycle Management Graduate

📋 Description

• Safeguarding Ebury and our existing Clients from financial crime and reputational risks
• Conduct ongoing customer due diligence for corporate and individual clients and partners
• Perform screening checks on client data against sanctions, PEPs and negative media
• Monitoring and updating client data to comply with AML reporting obligations
• Ensure prompt resolution of customers related issues on email, phone and chat
• Efficient management of a personal portfolio of cases and tasks
• Proactive follow-up with clients and sales representatives to ensure timely completion of cases and tasks
• Documenting client files in a structured format compliant with internal requirements
• Complete allocated tasks with focus, and in a timely manner
• Communicate the status of tasks to colleagues and Supervisors, escalating problems swiftly, as needed
• Adhere to all internal policies, processes and procedures

🎯 Requirements

• University degree
• Diligent, with excellent attention to detail
• Proactive, with the ability to work within strict time-frames and under pressure
• Strong communication skills, both written and verbal
• Highly empathetic, with strong active listening skills
• Co-operative, and comfortable working in a team environment
• Curious and eager to learn; actively asks questions to confirm understanding
• Adaptable, with the ability to cope with changing products, processes and procedures
• Aligned with Ebury values
• Fluency in English, any other language is considered a real benefit

🎁 Benefits

• Competitive starting salary with annual discretionary bonus
• Dedicated mentorship: Learn directly from experienced managers
• Cutting-edge technology: state-of-the-art tailored tools
• Clear, accelerated career progression: defined pathways
• Dynamic and supportive culture: collaborative environment
• Generous benefits package: health care and social benefits
• Central León office: great location with transport links