Related skills
content strategy training lifecycle management customer success enablement framework design📋 Description
- Define lifecycle maps across onboarding to renewal.
- Build role-based readiness paths and CS/AM certs.
- Create adoption frameworks, maturity models, CS plans.
- Partner with Sales to define handoff standards to CS.
- Define risk indicators with RevOps; early-risk frameworks.
- Own the EBR program end-to-end: structure, templates, standards.
🎯 Requirements
- 5+ years in CS Enablement or lifecycle program mgmt (B2B SaaS).
- Deep lifecycle mastery: onboarding, adoption, renewal.
- Proven framework design for success plans, risk, EBRs; drives NRR/GRR.
- Cross-functional influence with RevOps, Product, Sales, CS Leadership.
- Content strategy: create playbooks, templates, value storytelling.
- Analytical mindset: interpret health, churn, and usage to prioritize.
🎁 Benefits
- Monthly lifestyle subsidy for well-being.
- WFH setup allowance within 3 months.
- $1500 USD annual Learning & Development allowance.
- Annual leave plus 18 weeks paid parental leave.
- Fully remote environment with optional offices.
- Generative AI tool subsidies for the team.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!