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chatbot sql knowledge base educational content help center📋 Description
- Own a robust knowledge base and agentic support
- Improve chatbot to be Turnstile's most knowledgeable
- Voice of the customer; share feedback with Product
- Centralize internal knowledge in a Wiki
- Build in-app tutorials and help center docs
- Identify education gaps from tickets and calls
🎯 Requirements
- 3-5 years of experience in customer education
- Deep curiosity and lifelong learner
- Strong, empathetic communicator
- Collaborative team player across teams
- Familiarity with AI tooling
- Organized and process-driven thinker
🎁 Benefits
- Competitive pay with equity and SF percentile
- Fully Remote: distributed team nationwide
- 100% paid health benefits for you and family
- Paid parental leave: 16 weeks birthing, 12 weeks others
- 401(k) with 4% company contribution
- Flexible PTO
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