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workflow automation data analysis ai zendesk ux writing📋 Description
- Focus on user experience through digital channels
- Provide deep-dive analyses to support UX Writing in FAQs
- Manipulate data to inform decisions for FAQ and Email automation
- Improve CX metrics for FAQ and Email automation
- Act as a cross-channel specialist with a data vision for the Help Center
- Be proactive to establish relationships with connected areas to prevent issues
🎯 Requirements
- Bachelor's degree in Engineering, Business, Marketing, or related field
- Proven experience with Ultimate AI – Zendesk integration (mandatory)
- Hands-on experience with digital customer experience tools including FAQ management and email automation
- Advanced data analysis skills and proficiency in UX Writing
- Knowledge of workflow automation tools is a plus
- Excellent verbal and written English skills are mandatory
🎁 Benefits
- Hybrid and remote options with home office reimbursement
- Flexible schedule aligned to time zones and team needs
- Paid time off: vacations after 6 months plus annual days
- Paid parental leave: 100% paid; ramp-back period
- Healthcare, dental, and life insurance
- Access to Wellhub and Wellz wellbeing programs
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