Added
less than a minute ago
Location
Type
Full time
Salary
Upgrade to Premium to se...
Related skills
sql excel bi tools survey design nps📋 Description
- Develop frameworks linking CSAT and VOC to retention and revenue.
- Quantify cost-to-support by product area and channels with Ops.
- Produce quarterly executive reports on CX and cost drivers.
- Establish cadence with Global Sales to surface and track issues.
- Improve CSAT survey strategy: sampling, delivery, quality.
- Collaborate with VOC and cross-functional teams to prioritize impact.
🎯 Requirements
- 8+ years in customer insights, analytics, strategy, or ops in SaaS.
- Translate qualitative feedback into quantitative analysis.
- Synthesize data into clear narratives for prioritization.
- Build analytical frameworks to inform prioritization or investments.
- Experience with data analysis and reporting (SQL, Excel, BI tools).
- Ability to communicate complex insights to senior stakeholders.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Data Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!