Connect CSAT and VOC insights to retention and revenue impact
Translate customer feedback into actionable insights and outcomes
Collaborate with senior leaders to prioritize CX investments
Build scalable analytical frameworks for prioritization and investment decisions
Partner with cross-functional teams to surface customer-impacting issues

🎯 Requirements

8+ years in customer insights, analytics, strategy, or SaaS ops
Translate qualitative feedback into quantitative analysis
Synthesize data into clear narratives for prioritization
Experience building analytical frameworks for prioritization or investment decisions
Data analysis and reporting (SQL, Excel, BI tools)
Cross-functional work with Support, CX, Ops, or Product

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