Customer Insights Associate

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

ux research surveys claude notion ai moderated usability testing

πŸ“‹ Description

  • Conduct end-to-end UX and product research from design to insights.
  • Manage fieldwork logistics for remote and in-person sessions.
  • Run moderated usability tests, semi-structured interviews, and surveys.
  • Code and synthesize qualitative data into affinity maps and reports.
  • Translate findings into actionable outputs for teams.
  • Use AI-assisted tools (Claude and Notion AI) with human review.

🎯 Requirements

  • Demonstrated experience in UX research: usability testing, interviews, surveys.
  • Strong ability to code qualitative data and produce synthesis artefacts.
  • Familiarity with first-time digital financial services users or M-KOPA markets.

🎁 Benefits

  • Diverse development programs and coaching.
  • On-the-job training and growth opportunities.
  • Flexible work arrangements and family-friendly policies.
  • Inclusive, equal-opportunity workplace.
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