Customer Implementation Manager - North America

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

communication documentation project management registration-flows go-live-implementation

๐Ÿ“‹ Description

  • Lead client onboarding from signature to go-live.
  • Maintain clear, structured onboarding docs and handovers.
  • Configure platform modules, event structure, and integrations.
  • Design and implement registration flows and in-app rollout.
  • Capture decisions and setup for seamless handoff to CAM.
  • Coordinate timelines across Registration, Support, and Product.

๐ŸŽฏ Requirements

  • Solid understanding of Swapcard's platform or similar event systems.
  • Design user flows and registration logic; configure platform modules.
  • Strong project management skillsโ€”own timelines and coordinate stakeholders.
  • Clear client-facing communication during setup.
  • Detail-oriented, structured, and delivery-focused.
  • Ability to work cross-functionally with support, registration, and product teams.

๐ŸŽ Benefits

  • International team with 40+ nationalities.
  • Remote-first policy with headquarters in Paris.
  • Generous paid time off.
  • Health insurance contributed by Swapcard.
  • Learning budget to develop new skills.
  • Work-from-home and co-working budgets.
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