Related skills
customer success saas project management onboarding ai📋 Description
- Conduct in-depth onboarding sessions for new and cross-sold customers.
- Drive activation and onboarding for Helpdesk and AI Agent products.
- Tailor solutions with a consultative approach to customer goals.
- Establish trust with customers through product knowledge and best practices.
- Act as the primary liaison between customers and internal teams.
- Document customer interactions and feedback to improve onboarding.
🎯 Requirements
- 2-3+ years in SaaS as an implementation manager driving post-sales adoption (e-commerce a plus).
- 2-3+ years in consultancy and project management to drive activation.
- Excellent communication, interpersonal, follow-up, and attention to detail.
- Proactive, able to manage up to 30 accounts with autonomy.
- Adaptability and learning agility in evolving onboarding processes.
- AI and automation mindset; comfortable configuring AI tools for merchants.
🎁 Benefits
- Access to premium AI tools and an annual L&D budget.
- White-glove onboarding with measurable impact on onboarding.
- Ownership of onboarding projects with cross-functional collaboration.
- Inclusive culture committed to diversity and growth.
- Flexible remote work with APAC-focused responsibilities.
- Opportunities to lead AI and automation initiatives.
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