Related skills
saas project management onboarding implementation ai📋 Description
- Conduct in-depth implementation sessions for new and cross-sold customers.
- Tailor solutions using a consultative approach to align with client goals.
- Drive activation and reduce time to value with a white-glove onboarding.
- Establish trust through product expertise and value-driven adoption.
- Act as the primary liaison between customers and internal teams.
- Document interactions and feedback to improve onboarding and CX.
🎯 Requirements
- 2-3+ years in SaaS as an implementation manager driving post-sales adoption.
- 2-3+ years crafting and overseeing project timelines to boost activation.
- Excellent communication, interpersonal, follow-up, and detail-oriented.
- Capable of managing up to 30 accounts with autonomy.
- Adaptable in evolving onboarding processes with quick learning.
- AI & automation mindset; able to discuss automation with merchants.
🎁 Benefits
- 5 weeks vacation (PTO per country laws)
- Paid sick leave
- Paid parental leave (16 weeks)
- MacBook Air
- Home workstation stipend up to $700
- Learning budget up to $2000 per year
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