Support customer consultations to review project requirements and timelines.
Coordinate and execute implementation activities across locations and integrations.
Own and deliver on standard implementation projects, ensuring timelines and deliverables.
Partner with Project Managers on larger or more complex implementation projects.
Manage initial system access, data conversions, integrations, and user training.
Maintain and update project documentation, templates, and processes.

🎯 Requirements

Bachelor's Degree or equivalent experience.
3+ years in customer service, project coordination, or technical support.
Experience in Professional Services or implementation environments is a plus.
Working knowledge of software implementation processes and onboarding best practices.
Strong problem-solving, communication, and relationship-building skills.
Ability to interact with diverse customer stakeholders and manage expectations.

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